Returns & Exchanges

At Homegoods Hunter, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please review the details of our policy below.

1. Eligibility for Returns and Exchanges

  • Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
  • Non-Returnable Items: Certain products such as clearance items, perishable goods, and custom or personalized products are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange, follow these steps:

  1. Contact Us: Reach out to our customer service team at support@homegoodshunter.in or +91 92668 34955 with your order number and the reason for your return or exchange.
  2. Receive a Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on where to send your returned item.
  3. Ship the Item: Return the item to the provided address. You are responsible for covering the shipping costs unless the item is defective or we made an error with your order.

3. Exchanges

If you wish to exchange an item for a different size, color, or style:

  • Contact Us with the details of your desired exchange.
  • Stock Availability: Exchanges are subject to product availability. If the requested item is not available, you may choose to return the original item for a refund or select an alternative product.
  • Shipping for Exchanges: We will cover the shipping costs of sending you the exchanged item once the original product has been returned.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Process: If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within 5-7 business days.
  • Partial Refunds: Items not in their original condition or that are damaged or missing parts due to your handling may be subject to partial refunds.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will offer you the option of a replacement or a full refund, including return shipping costs.

6. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or we made an error in your order, you are responsible for covering return shipping costs.
  • Shipping for Defective/Incorrect Items: In cases of defective or incorrect items, we will cover the cost of return shipping.

7. Processing Time

Please allow up to 10 business days for us to process your return once it has been received. Refunds may take up to an additional 5-7 business days to appear in your account, depending on your payment provider.

8. Contact Us

If you have any questions or need assistance with your return or exchange, feel free to contact us:

  • Email: support@homegoodshunter.in
  • Phone: +91 92668 34955

We appreciate your business and strive to ensure a smooth and hassle-free return or exchange process at Homegoods Hunter!